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Infynity rewards two operating disciplines that most offshore providers underuse: live Compliance Workflow capture and Opportunity Clone for related applications. We make both non negotiable:
Finsure brokers operate inside Infynity, an end to end CRM and loan management platform with strong workflow automation and a feature set built for scale. The risk in offshoring on Finsure is that an offshore team treats Infynity as a generic CRM and ignores the discipline that makes it productive at volume. We engineer that discipline in.
Four reasons we are different
We operate inside Infynity on day one, with no learning curve on the broker’s files. No bridging tools, no shadow spreadsheets, no parallel trackers.
Our delivery is governed by two written documents per aggregator: the Finsure Loan Processing Framework and the Infynity Operating Procedures. Both available to the broker.
We publish a monthly performance scorecard built around the metrics that matter inside Infynity, not generic offshore KPIs that miss what the platform is actually optimising for.
Maker, Checker, Approver applied as discipline. Two independent sets of eyes before lodgement, with the senior reviewer focused on judgment heavy items: servicing accuracy, BID coherence, lender policy alignment.
Yes. No bridging tools, no shadow spreadsheets. The Application Pipeline is the single source of truth for every file we touch.
Opportunity Clone, every time. Manual re entry is forbidden because data drift between related opportunities is the most common cause of late stage rework.
Yes. We draft and refine the Credit Proposal Disclosure with embedded rationale narrative, then issue for client sign off via Infynity. Once signed, it is permanently attached to the opportunity in the Compliance Pack folder.
Itemised inside the Compliance Workflow, reconciled against the higher of HEM and declared expenses. Material variances are documented with rationale.
Two weeks. Week one is configuration: pipeline stages, lender splits, Hello Pack template review, Daily Pipeline Update format. Week two is shadow processing then live processing.
Yes. Every Finsure broker we work with receives a monthly performance scorecard covering Infynity KPIs (Stage Discipline, Hello Pack Completion Rate, Opportunity Clone Adoption, ApplyOnline Four Green Tick Rate, and more) alongside the headline Finsure Framework KPIs.
Yes. We track Finsure platform announcements closely and our team will be ready to operate inside the next generation platform on the broker’s migration timeline. For now, our delivery is fully built around Infynity.