Finsure Offshore Loan Processing, Built Around Infynity

We run files inside Infynity the way Finsure built it: Pipeline first, Hello Pack to Document Hub to Credit Proposal Disclosure, Opportunity Clone for related applications, four green ticks before Apply Online.

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Why Finsure brokers choose 10th House

Infynity rewards two operating disciplines that most offshore providers underuse: live Compliance Workflow capture and Opportunity Clone for related applications. We make both non negotiable:

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Compliance Workflow evidence is captured as the file is built, not reconstructed before lodgement. The audit trail is real time, not retrospective.
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Opportunity Clone is used for every related application (joint borrower, additional security, related entity), eliminating data drift between related opportunities.
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Document Hub is used for every document request. Manual email request and reconciliation is forbidden.
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Living Expenses are captured itemised inside the Compliance Workflow, reconciled against the higher of HEM and declared expenses.
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The Credit Proposal Disclosure is generated inside Infynity with refined rationale narrative, never a generic template.
The 12 stage workflow we run inside Infynity
01
Lead
02
Hello Pack Issued
03
Fact Find Returned
04
Document Hub Issued
05
Documents In
06
Compliance In Progress
12
Servicing Complete
11
CPD Issued
10
Application Ready
09
Lodged
08
Conditional Approval
07
Settled

Why Finsure brokers come to 10th House

Finsure brokers operate inside Infynity, an end to end CRM and loan management platform with strong workflow automation and a feature set built for scale. The risk in offshoring on Finsure is that an offshore team treats Infynity as a generic CRM and ignores the discipline that makes it productive at volume. We engineer that discipline in.
Four reasons we are different

01

Platform native operating

We operate inside Infynity on day one, with no learning curve on the broker’s files. No bridging tools, no shadow spreadsheets, no parallel trackers.

02

Framework backed compliance

Our delivery is governed by two written documents per aggregator: the Finsure Loan Processing Framework and the Infynity Operating Procedures. Both available to the broker.

03

Aggregator specific KPIs

We publish a monthly performance scorecard built around the metrics that matter inside Infynity, not generic offshore KPIs that miss what the platform is actually optimising for.

04

Senior reviewer on every file

Maker, Checker, Approver applied as discipline. Two independent sets of eyes before lodgement, with the senior reviewer focused on judgment heavy items: servicing accuracy, BID coherence, lender policy alignment.

Frequently asked questions

Insightful answers to all your key questions

1. Do you operate inside Infynity natively?
2. How do you handle related applications (joint borrower, additional security)?
3. Can you generate the Credit Proposal Disclosure inside Infynity?
4. How do you handle Living Expenses?
5. What is the typical onboarding time for a new Finsure broker?
6. Do you publish KPIs back to us monthly?
7. Are you across the Metanoia transition that Finsure announced?