service details

Mortgage Broking Operations

Mortgage Broking Operations

A dedicated global mortgage processing team that keeps files moving from fact find to settlement, without slowing your brokers down.

Your end to end loan workflow delivered offshore with accuracy, consistency and predictable turnaround.

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What We Do

We operate your entire mortgage processing pipeline from India, aligned to your aggregator, CRM, lender panel and compliance requirements.
Your offshore pod manages the admin and operations behind every loan file so your brokers can focus on scenarios, structuring, lender relationships and clients.

Detailed Service Menu

Why firms choose 10th House

Our approach is to built the backend in a structured way, allowing leadership teams to focus on growth, innovation, and client outcomes. By redesigning how work is executed and governed, we help organisations strengthen delivery while maintaining control and consistency as they scale.

File Setup and Document Collection
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Reviewing fact find
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Collecting required supporting documents
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Cross-checking document completeness
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Liaising with clients for missing or updated documents
Data Entry & Application Preparation
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Entering all data in Apply Online / NextGen
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Completing lender portal data requirements
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Document naming and structuring correctly
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Uploading supporting documents as per lender standards
Serviceability & Credit Support
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Running serviceability calculators
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Generating borrowing capacity and HEM comparisons
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Preparing pricing requests
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Validating lender product criteria
File Review & Submission Support
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Pre-submission checklists
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Draft application review for accuracy
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Ensuring policy alignment
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Submission pack preparation
Loan Tracking & Settlement Coordination
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Clearing lender conditions
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Monitoring SLA times
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Liaising for valuations, VOI, VOE, etc.
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Settlement follow ups and communication
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CRM updates and pipeline management
HOW WE OPERATE

One integrated operating model between Australia and India.

Our India Australia delivery model is designed for control before scale. We don’t just add people into your business, we design the workflows, standards, and review layers they operate within. From mapping your processes to building SOP led teams and stabilizing delivery, every phase is engineered for compliance, quality, and predictability. The result is seamless execution that feels structured, accountable, and ready to scale.

STEP 01.
Onboarding & Workflow Mapping
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STEP 02.
Team Design & Staffing
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STEP 03.
Go Live & Stabilisation
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STEP 04.
Continuous Improvement & Scaling
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Software & Compliance Alignment

Your offshore pod works entirely within your

Core Broker CRM & Workflow Platforms
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ApplyOnline
Industry standard loan lodgement and workflow system
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Salestrekker
End to end CRM, pipeline, and compliance management
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Mercury Nexus
CRM and workflow platform used by many aggregator groups
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LoanApp
CRM and digital fact find with compliance tools
Aggregator Specific Platforms
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Flex
AFG’s proprietary CRM and workflow ecosystem
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FAST
Connective’s broker platform for submissions and compliance
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MyCRM
Used across multiple licensee and aggregator networks
Document Collection & Client Portals
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NextGen Docs
Secure client document collection
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DocuSign
Digital signatures for loan documents
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Box / Dropbox
Document storage and sharing
Serviceability & Credit Tools
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Quickli
Lender serviceability and borrowing power
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Calculator.net
Indicative borrower calculations
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CreditWorks
Credit reports and borrower risk assessment
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Performance Outcomes

We focus on outcomes that compound. Files move 40–60% faster, compliance errors drop through standardised SOP workflows, and brokers unlock more capacity for selling, advising, and winning clients. High volume periods become manageable with predictable pipeline flow. The end result is simple: more revenue, less rework, and a lower cost per file.

Aggregator aligned outcomes

We work inside your aggregator framework, never outside it.
All broker judgement stays with you: lender selection, credit advice, NCCP responsibility, and final sign off in Flex or FAST. Our offshore pods handle the execution work that AFG and Connective already allow, file setup, document chasing, data entry, condition tracking, and status updates, strictly following your aggregator checklists and compliance steps. Nothing is lodged, submitted, or progressed without your approval.
The outcome is exactly what aggregators want: cleaner files, fewer follow ups, stronger audit readiness, and faster movement from submission to settlement, without shifting risk or responsibility offshore.

Some corridors experiment. This one accelerates settlement.

With real time working-hour overlap, a proven offshore workforce, and a shared bias toward compliance and accuracy, the India Australia corridor fits the rhythm of mortgage operations. File movement, lender coordination, and CRM driven workflows run faster with 40–60% efficiency gains, but the real value is consistency, fewer bottlenecks, cleaner submissions, and predictable turnaround times. Backed by a relationship-driven culture that values accountability and long term partnerships, this corridor turns volume growth into controlled, repeatable outcomes.

Frequently asked questions

Insightful answers to all your key questions

1. Do you work within existing broker and aggregator workflows?
2. Will this affect how brokers interact with clients or lenders?
3. How do you manage turnaround times and quality?
4. Is this suitable for growing brokerages?